Sales Support Representative - Ciudad de México - SpotOn: Corporate

SpotOn: Corporate

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers.

Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.

Recently, SpotOn has:

Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
Earned awards for Great Places to Work and Built In's Best Places to Work
Earned award for Inc's Fastest Growing Company in 202
Rated the toprated pointofsale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.

This year, we're going even bigger—caring hard and moving fast down the path of high growth and positive impact.

That's where you come in.

We are looking for
Sales Support Representative to join our team.

Your responsibility:

Provide high quality customer service to customers, either over the phone as well as through various written channels, showing empathy and managing solutions to customer issues.
Processing paperwork for change of business ownership.
Contribute to the evolution of processes and systems to improve the customer experience.
Provide solutions to basic technical difficulties.
Understand and execute escalation processes.
Demonstrate a friendly and confident demeanor when communicating with customers and coworkers.
Perform all those functions inherent to your area of expertise.

Qualifications:

Effective communication: Ability to gather information in a fluent, comprehensive and clear language, either orally or in writing.
Commitment: Willingness to fulfill the tasks, complying with the quality and deadlines established.
Effectiveness: In order to manage and achieve results of multiple projects, in an adequate and timely manner.
Crisis management: Ability to handle situations of pressure or difficulty, without sacrificing the quality of service.
Adaptability to change: In order to adopt and adapt to organizational changes and initiatives, accepting and using constructive criticism.
Accuracy and meticulousness: In order to provide optimal attention to detail to ensure an orderly and flawless execution.
Ability to learn: Willingness to acquire new knowledge, in order to provide different solutions to the development of activities.
Process control: In order to manage work processes from start to finish, always ensuring a timely and proactive followup.
Knowledge in metrics and KPI's management.

Our Offer: