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Lm051: Retail Service Agent
hace 3 días
Implica la realización de tareas administrativas y de coordinación relacionadas con la operación, la cual puede incluir registro de datos, realizar actividades de rampa, clasificación, rastreo, despacho y servicio al cliente local. Si bien las tareas operativas pueden ser parte d ...
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Customer Service Agent
hace 1 semana
**Mision**: · **Responsibilities**: · Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and w ...
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Customer Service Agent
hace 1 semana
Mision: · **Responsibilities**: · Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walki ...
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Customer Service Agent
hace 5 días
**Responsibilities**: · Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them th ...
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Customer Service Representative
hace 1 semana
Job Summary · The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complai ...
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Bilingual Call Center Representative
hace 5 días
Job Summary · The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, compla ...
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Customer Services representative
hace 1 semana
Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. At Nissan, mind ...
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Customer Service Representative
hace 1 semana
· The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) regarding any inquiry, complaint, and/or ques ...
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Technical Support Supervisor
hace 2 días
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resol ...
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Customer Service Representative
hace 1 semana
Description · : · The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, com ...
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Reservations Sales Agent
hace 1 semana
Job Description: Reservations Sales Agent Position Overview: We are seeking motivated individuals to join our team as Reservation Sales Agents. This position offers commission-based pay with flexible hours ranging from part-time to full-time. As a Reservation Sales Agent, you wil ...
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Reservations Sales Agent
hace 5 días
Job Description: Reservations Sales Agent Position Overview: We are seeking motivated individuals to join our team as Reservation Sales Agents. This position offers commission-based pay with flexible hours ranging from part-time to full-time. As a Reservation Sales Agent, you wil ...
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Ncf Discounting Analyst
hace 22 horas
The NCF discounting agent works as a contract processor, providing services to Nissan Canada Finance while reviewing lease and loan contracts to get them funded as soon as possible. This includes being trained in all aspects of the funding process and being able to work as a high ...
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Ncf Discounting Representative
hace 4 días
The NCF discounting agent works as a contract processor, providing services to Nissan Canada Finance while reviewing lease and loan contracts to get them funded as soon as possible. This includes being trained in all aspects of the funding process and being able to work as a high ...
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Customer Service Representative
hace 3 días
Customer Service Representative Apply locations: Aguascalientes, Aguascalientes - Mexico · Time type: Full time · Posted on: Posted 3 Days Ago · Time left to apply: End Date: October 4, days left to apply) · Job requisition id: R · The position is responsible for providing excel ...
Bilingual Customer Service Agent - Aguascalientes, México - Nissan Motor
Descripción
Job Overview
This role involves delivering exceptional and efficient service through inbound communications from clients and businesses associated with Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS). The representative will address inquiries, resolve complaints, and provide assistance related to loan and lease accounts, including technical support for the NMAC/IFS website. Additionally, support will be extended to NMAC/IFS dealerships, insurance firms, and other third parties regarding topics such as payoffs, total loss, vehicle damage, titles, and more. While most interactions will be in English, there may be occasional communications in Spanish.
Key Responsibilities
• Handle a standard volume of inbound calls concerning active and inactive accounts from NMAC/IFS customers, dealerships, and third-party entities, effectively resolving inquiries and guiding them through the necessary processes.
• Assess the current account status to determine appropriate actions for both retail and lease inquiries, particularly in cases of total loss, vehicle damage, titles, end-of-term, interest rates, and post-maturity issues.
• Uphold quality standards for all calls, ensuring a minimum average performance of 85% in compliance with our call model and adherence to state and federal regulations.
• Utilize available tools and resources to proactively address customer concerns and minimize the need for follow-up calls.
• Follow adherence guidelines to achieve a target of at least 95% compliance.
Qualifications
• High School Diploma; Bachelor’s Degree preferred.
• Proficient in customer service techniques, preferably in a call center environment.
• Fluent in English.
• Intermediate proficiency in MS Office.
Skills
· Basic understanding of the automotive finance sector.
· Ability to empathize with customers in challenging situations.
· Strong active listening skills.
· Customer-centric approach.
· Excellent grammar and communication abilities.
· Proficient problem-solving and negotiation skills.
Work Schedule:
Availability to work 48 hours per week, with schedules potentially falling between 6:00 am and 9:00 pm from Monday to Friday, and Saturdays from 6:00 am to 5:30 pm.
