Senior Noc Engineer - Tlahuac, México - Atos

Atos

Empresa verificada

Tlahuac, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Senior NOC Engineer:

Publication Date: Feb 14, 2024
Ref

No:

Location:
Mexico City, Mexico city, MX, 06600
Who we are.
Together we create
reliable and responsive digital foundations for the world's businesses, institutions, and communities.
Learn more on
Advancing what matters

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.

Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Who we are.
Together we create
reliable and responsive digital foundations for the world's businesses, institutions, and communities.

Learn more on Advancing what matters

Job in a nutshell:

What will you be doing:

Adheres to policies, procedures, and standards.
Collaboration. Work closely with system administrators, network engineers, and other IT professionals to address complex issues and implement changes.
Receive alerts and notifications from monitoring tools and systems. These alerts could indicate potential problems, outages, or performance issues that need immediate attention.
Maintain detailed documentation of network configurations, changes, and incident resolutions. This documentation is crucial for future reference and continuous improvement.
Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload problems in a timely manner.
Provides appropriate documentation for scheduling of resources. Creates and maintains system reports such as uptime, utilization, and growth.
Basic duties include Level 1 and 2 support of all incidents, must respond to all incidents, accept, resolve and or escalate to meet all SLA's.
Perform or peer review changes and post change testing.
Perform escalations to vendors and third parties as required to solve incidents and problems.
Answer phone calls from vendors, customers, and leadership. Participate in P1 Major Incident (MI) conference bridges with upper management and provide quick and concise updates during outages.

Requirements:

5+ years' experience as a Network Operations Center Engineer or in a similar role. Or H.S. Diploma/GED Equivalent, and CCNA or CompTIA Network+ equivalent
Advanced experience with Cisco routers and switches.
Indepth knowledge of: BGP, EIGRP, TCP/IP, DNS, DHCP, Telnet, SSH, FTP.
Experience with Microsoft Office tools and Citrix VDI during daytoday operations
Strong analytical and problemsolving skills.
Excellent customer facing skills and ability to provide technical descriptions in easytounderstand terms to customers, coworkers, or supervisors who only speak English.
Proficient comprehension of the English language

Rewards and benefits:

Savings fund
Mayor Medical Insurance (Including Dental, Visual, Telemedicine, Phycologist, Pediatric, others might apply)
Life insurance
Funeral aid
Food vouchers
Restaurant vouchers
Attendance bonus
Vacation bonus
Aguinaldo (Number of days above the law)

Future career path:

Growth in the company
Opportunities for professional development and training.
Free training available and opportunities to advance in the company.
Collaborative and innovative work environment.

What's next once you've applied?

A quick conversation with HR Recruitment.
Interview with a Manager/IT expert/project representative.
Feedback (1 5 business days after the interview).

Join our phenomenal Network team to work together

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.