Branch Customer Service Coordinator - Guadalajara, Jalisco
hace 1 día
Descripción del trabajo
TTI, Inc., is in search of a Customer Service Coordinator for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our WA branch team. Bilingual in Spanish & English is required.
What our Customer Service Coordinator do:
- Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
- Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
- Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
- Collaborates and develop an effective and efficient remote work communication with the Branch.
- Participate in all required Branch meetings or discussions through live chat, team's weekly video, or phone calls in case of an emergency.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
- Process order confirmation files by reviewing data.
- Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
What we look for:
- High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
- Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
- Ability to use the computer system proficiently.
- Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
- Must have good telephone etiquette and ability to write routine business correspondence.
- Ability to type 40 words per minute.
- Knowledge of all Microsoft Office applications at the beginning level, including Excel.
- Ability to add, subtract, multiply, and divide units of measure.
- Able to compute rate, ratios, and percentages.
What we offer our team members:
- 8% Savings Fund.
- 30 days Christmas bonus.
- Food Vouchers $2,000 MXN monthly.
- 12 vacation days after the first year.
- 40% of vacation prime.
- Major Medical Insurance coverage for employee and dependents.
- Life Insurance coverage for employee.
- Hybrid work model.
- Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
- Great culture and opportunities for growth and advancement.
Want to learn more? Visit us at Working at TTI, Inc.
Trabajos similares
Liderar al equipo de atención a clientes para Peninsula Lifestyle Properties. · ...
hace 1 semana
This position supports customer service operations by maintaining accurate customer records, coordinating and selling maintenance agreements, and providing administrative support to sales and marketing functions.Valid (current) MX passport. · Valid MX Driver's License. · Valid US ...
hace 2 semanas
The Customer Service Coordinator will be located at Guadalajara Sur. · ...
hace 4 semanas
+We are seeking a Customer Service Coordinator to support our FL branch team in Guadalajara, Mexico. · +Verify and expedite customer orders by coordinating special requests with the Branch Coordination group. · Provide information to customers regarding order status by answering ...
hace 1 mes
This role provides support to various internal stakeholders based on established activities. · ...
hace 2 semanas
This role provides support to various internal stakeholders based on established activities. This role will directly support our DE branch team. · Bilingual in Spanish & English is required. ...
hace 1 mes
This role provides support to various internal stakeholders based on established activities. · 8% Savings Fund. · 12 vacation days after the first year. · 30 days Christmas bonus. · Food Vouchers $2,000 MXN monthly. · ...
hace 1 mes
+Job summary · A Customer Service Coordinator is needed to support internal stakeholders based on established activities. The role will directly support the MD branch team and requires bilingual skills in Spanish & English.+ResponsibilitiesVerify and expedite customer orders by c ...
hace 1 mes
We are looking for a Customer Service Coordinator to provide support to various internal stakeholders based on established activities. This role will directly support our DE branch team. · Bilingual in Spanish & English is required.Verify and expedite customer orders to ensure ac ...
hace 1 mes
We are seeking a Customer Service Coordinator to provide support to various internal stakeholders based on established activities. This role will directly support our Misc branch team. · ...
hace 2 semanas
We are seeking a Customer Service Coordinator for our Global Resource Center in Guadalajara, Mexico. This role provides support to internal stakeholders and requires bilingual skills in Spanish & English. · ...
hace 2 días
This role provides support to various internal stakeholders based on established activities. This role will directly support our FL branch team. · Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branc ...
hace 1 mes
· The Fan Services Coordinator will help serve Fan Operation's efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. · ...
hace 1 mes
The Fan Services Coordinator will help serve Fan Operation's efforts for the FIFA World Cup 2026 that for the first time ever is hosting 48 teams and 1, · 200+ players across three countries and sixteen venues. · Assist with the assessment, · planning and delivery of fan services ...
hace 1 mes
Sitting within the Fan Operations function, Fan Services along with Fan Information and Fan Experience and Innovation, aims to help deliver the most engaging, innovative and accessible World Cup experience for all players fans partners and the community. · ...
hace 1 mes
The Fan Services Coordinator will assist with assessment planning and delivery of fan services across all stadiums including operational spaces equipment and staffing requirements. · ...
hace 1 mes
+We are looking for a detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting sales representatives. · +Sales Coordinator's responsibilities include supporting sales. · Maintaining good customer relationships. · ...
hace 5 días
The Administrative and Finance Manager plays a central leadership role ensuring the company's financial stability administrative efficiency and internal order in a family business environment this position acts as the backbone of structure and control connecting finance operation ...
hace 5 días
Support the delivery of Avertium's Managed Services to customers and gain hands-on experience in cybersecurity service delivery, customer success and project coordination. · ...
hace 1 mes
As a Service Delivery Manager Intern, you will support the delivery of Avertium's Managed Services to our customers. · ...
hace 1 semana