Senior Operations Manager - Tijuana, México - TaskUS

TaskUS

Empresa verificada

Tijuana, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

So what does a Senior Operations Manager really do?

Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL,

As a Senior Operations Manager, you will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.

You will meet with Senior Management and clients as needed to continue business growth. You will be responsible for interviewing Operations Managers, Team Leads and Quality Analysts. You will also promote department culture.

So, what is it we're looking for?

Well since this is a Senior Operations Manager we need someone with at least two years of experience as a Senior Operations Manager or seven plus years of experience as an Operations Manager in a customer experience environment.

What else? We also prefer someone with a BA/BS degree.

We're looking for someone who has experience managing large teams, from Operation managers to supervisors, as well as coaching and developing Teammates.

Someone who has the proven ability to scale operations, drive performance management, and foster employee retention.

An expert on KPI, performance improvement and business development.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.