Pregnancy Care Coordinator - Tlahuac, México - New Life Mexico

New Life Mexico
New Life Mexico
Empresa verificada
Tlahuac, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Pregnancy Care Coordinator

Main responsibilities:


  • Coordinate pregnancy care of Surrogate mothers according to doctor's instructions.
  • Take care on Pregnant Surrogates, answer their phone calls, assist them during emergencies, accompany them to the clinic if necessary
  • Update intended parents with regular scans and tests of pregnant Surrogates
  • Show exceptional customer service to intended parents and assist them throughout the entire pregnancy, keep them well informed and sent medical reports after carefully reviewing them first.
  • Update Pregnancy Care module of Intranet System on a weekly/ daily basis.
  • Coordinate payments: Prepare invoices according to payment Annex and make sure payments are collected according to set deadlines.
  • Coordinate baby delivery, coordinate maternity hospital Bills.
  • Collect testimonials, google reviews and family photos, video testimonials for marketing purpose (very important).
  • Show exceptional customer service to Surrogate mothers to ensure they are well supported during the pregnancy in spite of their different personalities and characteristic.
  • Collect Pregnant Surrogate Mother's Video testimonials once/ twice a month.
  • Be open and flexible towards constructive criticism. Be open and constructive towards patient negative feedbacks.
  • Be always ready to run extra miles for patients as well as for Surrogate mothers.
  • Any other responsibilities assigned by the Manager.

Skills/other requirements

  • Fluency in English
  • Excellent communication skills which makes sure patients and surrogates feel not only guidance but genuine care, warmth and support.
  • Excellent problem solving and customer service skills

Salary:
$25, $28,000.00 per month


Ability to commute/relocate:

  • Cancún, QRoo: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person
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