Product Support Analyst, Associate - Xico, México - Infor

    Infor
    Infor Xico, México

    hace 1 día

    Default job background
    Descripción

    General information:

    • Country Mexico
    • City Mexico City
    • Department Global Support
    • Job ID 33788
      Description & Requirements:Responsible for providing world-class technical support to Infor's enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position for who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

    A Day in The Life Typically Includes:

    • Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
    • Manage RDBMS systems such as Oracle and/or SQL Server to replicate customer issues as needed.
    • Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
    • Ability to work on call on a rotational basis.

    Basic Qualifications:


    • University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent.
    • Familiarity with SQL and an understanding of relational database systems.
    • English and Spanish language skills.
    • Communication, organizational, and problemsolving skills.
    • Good exposure to objectoriented programming.
    • Aptitude to learn quickly and independently.

    Preferred Qualifications:


    • Advanced SQL.
      _About Infor_We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
    At Infor we value your privacy that's why we created a policy that you can read here.


    Infor Values:

    We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM).

    Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.