Exp Tech Supp Professional - Tlahuac, México - Honeywell

Honeywell

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Driving Infinite Possibilities Within A Diversified, Global Organization:
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities:

Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge

YOU MUST HAVE

Previous Technical background
Extensive terminal technical experience
Field services experience
High English level

WE VALUE:

Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills

Additional Information:

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JOB ID:HRD225555

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Category:Customer Experience

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Location:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico