Analista de Operaciones- Automatizacion - Saltillo, México - Johnson Controls

Johnson Controls

Empresa verificada

Saltillo, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Details

Operations Analysts - RPA perform all operational processes and procedures, ensuring that all IT services and infrastructure meet operational targets.

What will you do?

Incident Management, Problem Management:

Identify resolutions for recurring incidents and problems that minimize downtime to impacted IT services
Ensure incidents are resolved in a timely manner and the resolution adheres to the predefined SLAs
Ensure all incidents and problems are recorded in a central repository or knowledge base
Drive proactive and reactive problem management with the problem management team
Perform periodic reviews and define problem control and incident management procedures
Coordinate and monitor incident and problem resolution for vendormanaged products
Conduct Post-Implementation Reviews (PIR) to drive continuous improvement

Technical Change Management:

Enforce standardized methods for building, testing, and implementing changes that meet service levels
Partner with the business and IT to confirm change requests align with business requirements
Maintain records of changes and ensure authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner
Identify critical changes that need to be referred to the Change Advisory Board for guidance on assessment, prioritization, and scheduling

Other key responsibilities:

Advise clients on a variety of business process services that help identify, assess, manage and measure the organization's capabilities. Team with client technology professionals, and/or third-party strategic alliances to provide implementation of technology solutions. Participate in engagement management, engagement execution and reporting, and client relationship building and management.

We are looking to expand our Practice area to include a team of people with experience in RPA (Robotic Process Automation).

This team will work together to help implement such
_Automation tools as UiPath, Blue Prism, Microsoft Power Apps, Microsoft Power Automate _.

You will develop and document
RPA configuration best practices, configure new
RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

This position requires an understanding of existing processes and implementing change requirements as part of a structured change control process as well as problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.

Automation Operations team is part of the global Enterprise Automation CoE team within Corporate IT.

Reporting to the Automation Operations Team Lead you will troubleshoot bug fixes and deliver change requests within automated solutions in JCI.

You will work closely with all levels of Automation Operations Team and with the core Enterprise Automation CoE members to contribute on driving improvements to the Automation Operations.

How will you do it?

Create and work on a technical design to maintain and enhance automated solutions of JCI business processes
Focus on code development and technical excellence of automated solutions together with their replicability factor
Use ServiceNow tool for IT Service/Change Management tracking as well as MS Azure DevOps for daytoday workload management
Improve skills in automation products by completing certifications and selfstudying next generation topics of AI, OCR and machine learning

What are we looking for?

Required

Mastery of
Automation tools, such as Blue Prism or UiPath (MUST):
Understanding of basic object-oriented concepts
Basic knowledge of code troubleshooting
Problemsolving skills: ability to break the problem down logically into smaller manageable parts and solve it
Selfmotivated, team player, action and results oriented
Good verbal and written communication skills
English language to a business proficiency level

Preferred

Proficiency in any programming language, such as C, C++, Java, Python or.

NET

Demonstrable knowledge of Windows server O/S
General understanding of networking concepts
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
General knowledge of SQL server