Customer Care Representative - Monterrey, México - Hempel

Hempel

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Summary:
The customer care rep will process and manage all types of purchase orders and enquiries professionally. They will work in accordance with and embrace best practice ERP processes, and documentation for after care support.

They will need to be strong compliance focused in all financial transactions and work closely with Customer Compliance Lead to ensure proficient and timely response on customer claims are met.

Most importantly, ensure to take a customer centric approach to accommodate different customer needs.

Role description and responsibilities

To attend to customer inquiries for order/invoicing fulfilment in a proactive and professional manner while ensuring customer service excellence.
To execute sales orders, invoicing and manage any credit notes/debit notes and product returns with customers in the most prompt, fast and efficient manner.
To coordinate supplies with customers, customers' appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.
To ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracy
To record all stock nonavailability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.
To assist sales team to generate reports as required for specific customers according to supply agreement.
To assist sales in any adhoc after sales administrative matters.

Qualifications:

Relevant experience, Diploma or higher
Good Computer skills
Good spoken and written English
Good interpersonal skills
Customer Service minded
Time management

Desired Characteristics:

We are seeking someone who can work closely with internal and external team members while meeting defined response times, accuracy of data preparation and maintain customer satisfaction scores.

Application due

Seniority Level

Job Functions

Industry

Chemicals

Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._