Overnight Customer Service Representative - Guadalajara, México - Helpware

Helpware

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Us
It's simple, we prosper by putting people ahead of profits. Point blank.

We created Helpware because we saw a need to change the way business is done in our world of outsourcing.

We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.

In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.

Helpware is a better kind of outsourcing, one centered around People.

What is this role about?:

As a Customer Service Representative
, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience
:

What awaits you in this role:

Provide topnotch customer service in a fastpaced environment.
Have engaging conversations with our customers about: guarantees, seller payments, purchases, listing tickets, questions about the site, account issues, venue information, etc.
Deliver difficult messages to customers in a way that creates a positive customer experience.
Be empathetic to customer concerns and display a sincere desire to find a resolution.
Take decisions while keeping the customer and company in mind.
Maintain high own and team ́s performance metrics including productivity, average handle time, quality, adherence, budget management, as well as customer satisfaction.
Event handling to make sure is completed in a timely manner as well as fixing any potential fulfillment issue effectively and efficiently.
Be a community advocate for our partner and deliver their brand.

What we are looking for: