Head of Human Resources Global Service Center Mexico - Azcapotzalco, México - HSBC

HSBC

Empresa verificada

Azcapotzalco, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Head of Human Resources Global Service Center Mexico.

HR Head role for GSC (Global Service Center ) Mexico, supporting offshore support for Tech, Global Operations, Global Businesses and Functions.

This would involve leading a HR team people supporting circa 6000 colleagues. The role will be face of entity to the local regulators for people related matters.

This will also manage multiple complex business structures and senior business leaders to ensure delivery for the HR Function for the GSC in Mexico.

Principal responsibilities

Responsible to drive the HR agenda, partnering with relevant HR, Function and Business stakeholders. Development of People Plans, aligned to Global and Regional business strategies and HR priorities, informed by market dynamics and ensuring a compelling employee experience.
The incumbent is to be involved with all aspects of HR, including Employee Relations, Recruitment, Compensation and Learning and Development. The role will report to the Head of HR for GSC & Tech and be a member of the GSC Offshore HR leadership team, Country HR Executive Committee as well as a member of the relevant business Exco leadership teams.

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Impact on the Business/Function

Use knowledge and understanding of the business strategy, the drivers of business success and model to consistently impact sustainable business results
Partner with relevant stakeholders, HR specialist functions to create and design effective Human Capital Plans, aligned to the business goals, HR Priorities and the Region Offshore Plan
Drive and own the Country Talent Management agenda across diverse employee groups
To support the change management activity associated with implementing a new business operating model for the site
Facilitate creation of a stronger service agnostic country approach to collaboration, efficiency, EVP, experience and Brand

Typical Targets and Measures

Creation of the human capital plan, improved levels of employee engagement
Definition and implementation of talent management, career planning and succession planning processes

Key Metrics

Retention, Diversity, Open roles Fulfilment, Successors coverage
Workforce effectiveness, Employee Engagement Surveys, Culturescope measurements
Effective management of change

Customers / Stakeholders

Partner with site/country senior leadership to execute change leadership & org effectiveness solutions focused on a variety of topics (e.g. retention, workforce management/deployment/trends; rewards, operating model and org design etc)
Work closely with regional/Global onshore HR teams
Strong partnership with HR COEs
External labor authorities/regulators

Typical Targets and Measures

High credibility evidenced through strong voice in key leadership decisions
Stronger collaboration across the regional/ DBS HR teams and HR COEs

Leadership & Teamwork

To be an active and credible/valued senior member of the Mexico GSC Leadership team, contributing to the strategy of the Centre and its success
To act as a "trusted advisor" to the TC business leadership team, coaching them/acting as sounding board
To work effectively with the relevant global HR team(s) and HR specialist functions to ensure effective delivery of products, services and processes
To role model the leadership and people management culture of HSBC
To manage the HR team to ensure the operational delivery of HR initiatives in a consistent manner

Typical Targets and Measures

Be seen as a role model and pioneer of the new HSBC culture by leaders, subordinates and peers
Credible advisor to business leaders on critical people matters

Operational Effectiveness & Control

Compliance to Legal entity/ Country regulatory, and other local matters while operating to defined Global Standards
Possessing a strong understanding of local employment law and knowledge of access to expert advice when require
Location level ownership for all ER matters
Act as Country Risk Steward ie, First Line Risk and Control
Administrative owner
HR Financial Management to manage costs for initiatives and monitor key trends in the people plans/budgets.
Partner and review HR specialist function against execution of the Location Charter and Service Delivery

Typical Targets and Measures