Team Leader Call Center - Xico, México - Von Talent

Descripción

BDC Supervisor
Overall Responsibility:

A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

He/She will be well-versed in processes under the role's responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.*Key Areas of Responsibility

Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

Receive complaints and resolve problems

Maintain timekeeping and personnel records

Pass on information from upper management to employees and vice versa

Prepare and submit performance reports

Coach new employees

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Ensure all leads are assigned to the agents and handled according to the company's processesQualification Requirements

Previous leadership experience.

Excellent communication skills.

Reliable, with high integrity and strong work ethic.Excel medium

advanced level required
Salary: $20,000 MXNBonus: $40,000 MXNHorario: Lunes a SabadoTipo de puesto: Tiempo completoSalario: $20, $40,000.00 al mesHorario:

• Turno de 8 horasPrestaciones:
• Opción a contrato indefinidoTipos de compensaciones:
• Bono mensualExperiência:

Team Leader: 2 años (Deseable)

Idioma:

• Inglés avanzado (Deseable)

Lugar de trabajo:
In person