IT Customer Support Specialist - Mexicali, México - Honeywell

Honeywell

Empresa verificada

Mexicali, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Step into a world of innovation and join Honeywell, a frontrunner in pioneering technologies that reshape industries worldwide.

At Honeywell, we're not just a company; we're a driving force behind cutting-edge solutions that span across diverse sectors, from aerospace and automation to safety and beyond.

Picture yourself not just as a team member, but as a key player in creating a safer, smarter, and more sustainable future through our cutting-edge offerings.

Join Honeywell's One IT team that offers IT support to end users across the globe.

You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way.

You will provide contemporary services and work with IT teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment.

You will identify root causes and manage escalations as necessary. You will resolve IT issues and guide users through solutions to ensure the highest levels of customer satisfaction.

Key Responsibilities:

End to end IT support
Update selfhelp documents
IT asset set up and decommissioning
Documentation and reporting
Test fixes, postresolution followup
Participate in audits
Troubleshooting and root cause analysis
Log and track calls and tickets
Maintain equipment stock

YOU MUST HAVE
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Bachelor's degree in a computer-related discipline

Client service experience
Excellent customer focus
Experience with MS office 365 and Windows 1
Intermediate English level

WE VALUE
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Understand networking concepts; servers; LANs/WAN

Conveys information with clarity, ensuring messages are understood across diverse, global teams
Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision

Additional Information:

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JOB ID:HRD227769

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Category:Information Technology

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Location:Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico