Business System Support Specialist ESTADO DE MEXICO, MÉXICO, Mexico - México - City of Shakopee, MN

Descripción

Essential Job Functions:

• Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed
• Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion
• Enter Timesheet App entries into Oracle application and notify users regarding errors and work with them on correction
• Create and upload serial card references for orders processed
• Support Diagnostic Report Generation Tool requests
• Perform purchase order follow up and supplier expediting support by requesting and entering acknowledgement and planned ship date information
• Create and modify purchase orders, set up new suppliers and customers and support purchasing activities for the Valve Condition Monitoring team
• Support Service Support Associates with quote requests for part prices and lead times, as needed

Education / Experience Required:

• 3-4 years related experience in a customer service or material sourcing position required
• Related degree preferred (Business Systems, Operations, etc.)

Knowledge / Skills / Abilities:

• Strong personal computing skills with basic Microsoft Windows application
• Previous Knowledge or ability to learn and apply Fisher tools such as Oracle, FF2, AXIOM, FLEx for serial card retrieval, Noetix for timecard entry reporting, & Serial Card Creation application
• Strong interpersonal skills in order to effectively work in a team environment
• Good communication skills
• Demonstrated ability and desire to uphold a high-level of customer service standards
• Excellent time management proficiency
• Demonstrated attention to detail and regard for quality
• Ability to follow directions and apply standards to complete job assignments
• Able to work independently with general supervision

Job Competencies:

Drives Results

Action Oriented

Customer Focus

Communicates Effectively

Optimizes Work Processes

Supervisory Requirements:

None

Travel Requirements:

Limited travel, as permitted and necessary. No more than 5% of time.

Work Environment / Conditions:

Office environment

Physical Demands:

Normal standing, sitting, lifting, etc. in an office environment.