Customer Service Rep. I - Mexico City, México - MX19 Alcon Laboratorios S.A. De C.V. Company

Descripción

• Reception, handling and management of requests from customers of both franchises.

• Advice to small clients in relation to the company's products.

• Attention to all commercial representatives of both franchises.

• Monitoring of product prices. And confirmation that the price is updated.

• Receive the order of the consignment, process it and generate the replacement of the same.

• Ensure the correct billing of all consignments received. And the correct ringing.

• Responsible for uploading Alcon's invoice to customer portals for timely payment .
• Control of the status and tracking of orders.

• Control the availability of products and their codes.

• Generate quotes to commercial representatives, based on demand.

• Validate and confirm product prices to customers and the sales force.

• Responsible for managing the benefit of sale to employee: receive the request, review of the tax situation to comply with the dictates of the SAT, order processing, contact with the employee to collect or send the product.

• Generate monthly report for the Legal & Compliance area with the data and names of sale to employee
• Responsible for receiving the order of medical samples and processing it with its respective validation of delivery address.

• Control of the internal approvasls for the delivery of medical samples.