EUC Informatica - CDMX, México - Nuvit Service

Descripción

Responsible for managing the product life cycle of all service-raised incidenysand all service request, requiring the use of knowledge management.

• Provide Tier 1-2 Support, on escalated incidents from our helpdesk related to our workstation and mobile environments , including support for hardware, operating systems, drivers, and applications.
• Assist with software deployments, applications packaging, scripting, operating systems deployments, PC imaging and security for end user computing devices.
• Support with mobile device management , including office 365 MDM

• Excellent understanding of current MAC OS and Windows 10+
• Good knowledge on how to troubleshoot basic client application problems
• Good understanding of Active Directory and Group Policy at one level to torubleshoot problems encountered by teh user
• Good understanding of Cloud technologies

• 4-5 years of hands on IT Experience in a technical-helpdesk role.
• 4-5 years of hands on experience with at least one infrastructure technology (for Example: UNIX or Windows)
• Solid knowledge in Microsoft Excel ( Power query highly desirable)

• Technical Englis is required
• Highly Motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment
• Proactive
• Teamwork