Soporte Técnico de Mantenimiento - Monterrey, México - KONE

Descripción

Service operations

· Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees

· Responsible for solving complex technical issues that THD has assigned to him/her

· Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor

· Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager

· Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager

· Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.

· Contributes to the ongoing improvement of products, methods and safety by providing feedback toTHD Manager

· Responsible for effectively planning his/her workload, in conjunction with THD Manager

· Responsible for solving complex remote monitoring / alarm system issues that THD has assigned

to him/her Customer relationship management

· Responsible for customer satisfaction through quality of service and through proactive and precise on-site communication

· Accountable for maintaining excellent relationships with the customers and users present on site by applying the service mindset

Leadership / People management

· Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved

· Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)

· Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /Maintenance Operations manager