Helpdesk Associate - Guadalajara, México - NTT DATA

NTT DATA

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).

Activities:

General L1 support for hardware and MS Office packages
Answer technical support calls providing and escalating to other support groups
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Basic Qualifications:

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
Finished high school (a copy of your official certificate of completion will be requested)
Availability to work 45 hours per week
Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)

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Advanced English (excellent pronunciation and fluency):

Looking to work in IT Environment
6 months of experience in Customer Service and/or Tech Support
Have basic troubleshooting skills

Benefits and Perks:

Competitive salary
Savings Fund
13% of base salary (Capped by law)
Grocery Tickets 12% of base salary (Capped by law)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (with full coverage such as wife/husband and soons)
Life insurance
Dental Insurance (with full coverage such as wife/husband and soons)
Discounts with selected Optics
Opportunity to grow in the company

About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.