Engineer Servicenow, Itom/itam/sacm-cmdb - Apodaca, México - Corning

Corning

Empresa verificada

Apodaca, México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Date:
Feb 22, 2024

Location:
Apodaca, NLE, MX, 66614

Company:
Corning

Requisition Number: 62593

Corning is vital to progress - in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science.

Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.

This segment is classified into two main product groupings - carrier network and enterprise network.

The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications.

The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

SCOPE/PURPOSE OF POSITION:

ROLES AND RESPONSIBILITIES:

Participate and advise in product lifecycle conversations for given platform scope
Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations
Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity
Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization
Serve as a technical expert for preproject requirements building and shaping
Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations
Evaluate and test system fixes and new capability to determine impact and benefits
Configure, test, and implement system enhancements and modules in the platform as needed
Execute implementation efforts with operational change and production processes to ensure mínimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades
Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation
Create and maintain roadmap, system design, and architecture documentation
Handle operational escalations to include ticket management with the SaaS provider
Service Mapping scope specific responsibilities include:
Review service map quality with owners of services
Convert existing manual Application mapping to discoverable mapping
Documentation on configuration and patterns required for Service Mapping
Auditing Service Maps for technical issues and resolving
Service Mapping and discovery schedule maintenance
Event Management scope specific responsibilities include:
Maintain Event Management Application and Integrations
Onboard new element managers to include integration, event handling, rules, and notifications
Review events for errors and completion
Review alerts to ensure CI binding is occurring as expected
Review alert and incident creation with process and area owners
Modify auto assignments or routing functions
Ensure overall quality and value of event management tool
Software Asset Management scope specific responsibilities include:
Maintain SAM Pro Store Applications Versions and Upgrades
Support ServiceNow Agentless Discovery
Implement, support, and document SaaS and Inventory Integrations
Development/Configuration of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement process
Partner with SAM team for bulks data uploads and integrity management

Required Skills/Experience

7+ years of overall IT experience
5+ years of total ServiceNow experience that includes firsthand support and/or system administration
2+ years of ServiceNow design and implementation experience across the platform
Extensive understanding of integration standards, design, and implementation
In depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery
Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration
Thorough understanding of ServiceNow integrations, database hierarchies and design
Knowledge of ServiceNow's license and entitlement structure
Keen eye for gaps, complexity reduction and simplification without compromising requirements
Ability to wor