Call Center Supervisor in Tijuana - Apex Call Centers

Apex Call Centers
Apex Call Centers
Empresa verificada
Tijuana, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Looking for an Experienced Supervisor of Campaign's in call center's


Responsibilities:

  • Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Improves quality of results by recommending changes
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
Schedule Monday to Friday

  • Hours 7am a 5pm
  • Benefits by law
  • No background week

Previous experience:
Supervisor de operaciones/Manager en Call Center.

English is a must, written and spoken


Electronic programs that are required to be managed:

  • MS Office
  • GSuite
  • Dialers
  • CRM

This position is available to work on-site in Tijuana, close to Costco in Zona Rio

Tipo de puesto:
Tiempo completo


Salario:
A partir de $6,000.00 a la semana


Horario:

  • Diurno
  • Lunes a viernes

Pregunta(s) de postulación:

  • Have you worked as a Supervisor of a Campaign in Call Centers?

Experiência:

  • Supervisor: 1 año (Obligatorio)
Call Centers: 2 años (Obligatorio)


Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Empleo presencial
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