Technical Support Agent - Chihuahua
hace 1 semana
Job summary
We are seeking a dedicated Technical Support Agent to become a vital part of our team.Troubleshoot software hardware issues guide users through step-by-step solutions document technical processes maintain high customer satisfaction by providing clear communication effective problem resolution.
The ideal candidate will have an associates degree in Computer Science or related discipline with computer classes equivalent experience may be considered in lieu of formal education strong knowledge one or more technologies SQL Database Read system log files PHP Sharepoint two years programming experience analytical skills ability problem solve customers listen understand respond needs customer knowledgeable Help Desk activities define implement monitor escalation process customer relationship skills call center environment collaborate business units strong analytical skills develop solutions alternatives meet business goals effective verbal written communication technical non-technical clients bilingual Spanish English C1.
Descripción del trabajo
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