Epic- Bridges Interface Analyst - Mexico City Metropolitan Area - HCLTech

Descripción

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.

Role description

Bridges interface analysts are the primary contact for the interfaces they are assigned to implement and support. They coordinate analysis sessions to identify interface business needs, create technical designs, and own issue triage necessary to implement and support their assigned interfaces. They work closely with the interface project manager, application teams, and technical teams to ensure that interfaces meet the needs of your end users.

Responsibilities

• Managing the entire implementation cycle of interfaces, web services, and industry-standard APIs (such as FHIR), including analysis, design, specification, implementation, go-live, and support
• Working closely with application teams, subject matter experts, and third-party application experts to determine business needs, document requirements, and configure interfaces per the requirements. Partnering with these groups to diagnose and resolve interface-related issues and supporting ongoing application projects as needed.
• Reviewing, triaging, and resolving day-to-day interface errors, including coordinating with technical teams, application teams, and third-party system representatives as necessary
• Identifying and escalating risks associated with technical project tasks and third-party systems
• Coordinating interface-specific tasks and activities like testing, build, cutover planning, and go-live by engaging subject matter experts, vendors, server and networking teams, Epic Client System Administrators, and interface engine developers
• Working with interface engine developers to develop data-translation strategies to support the needs of Epic and your third-party systems
• Providing proactive support by monitoring live interfaces and collaborating with experts to resolve issues

Key competencies

• Strong analytical, communication, and troubleshooting skills
• Ability to understand business requirements and their impact on technical solutions
• Ability to work in a complex environment to manage multiple concurrent communication needs
• Skill at tracking tasks, defining next steps, identifying owners, and holding others accountable
• Ability to coordinate activities and facilitate meetings involving multiple stakeholders, including vendors, subject matter experts, interface engine developers, and end users