Administrador Interno Saltillo - Citi

Citi

Empresa verificada

Saltillo, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Customer Service Representative is an entry-level position responsible for providing assistance to branch employees, enabling a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function.

The overall objective is to promote high quality customer service to Citi clients and to achieve client satisfaction by delivering optimal solutions.

Responsibilities:

Manage and coordinate branch resources, such as financial documents and securities in national and foreign currency
Assist Tellers with daytoday banking activities to ensure processes are completed in an accurate and efficient manner
Control and manage cash, valuated forms, and means of access
Supervise and ensure that proper banking protocols are completed
Reconcile teller transactions against branch accounting
Perform banking administrative tasks and followups, as needed for the branch
Assist with the opening and management of customer accounts
Assist with window operations and funnel overflow to other channels
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

24 years' relevant experience in customer service
Knowledge of: regulations and operational processes of branch
Microsoft Office experience
Banking accounting or basic accounting experience

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Branch Service

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting