Product Support Specialist - Ciudad de México - Panduit

Panduit

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Panduit, Our People Make the Difference.

Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve.

We are committed to making a positive impact on the world:

Employee volunteerism and outreach projects help us connect and give back to the communities we serve, and by mobilizing our talent and resources we have pledged to minimize our ecological footprint and help our customers with their sustainability journeys.

We are looking for people to join us in making a difference:
people who are curious, value inclusion, and are committed to building a sustainable and connected world.

The Product Support Specialist acts as the internal Panduit customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied.

The goal of this role is to provide transparency to customers on their product-related inquiries and preemptive solutions delivering a frictionless customer experience.

Key tasks include direct customer communication by a variety of channels, pre-and post-sale product consultation, and information management.

ESSENTIAL RESPONSIBILITIES:

Processes most technical request types via all modes of customer communication coaching and support as needed. (20%)
Establishes relationships and collaborates with global peers and product management partners to provide timely customer resolutions. (20%)
Assists with collecting, compiling, and managing large amounts of information for use in selfservice product information portals. (20%)
Establishes and leverages strong relationships with account team members and designated partner tiers to assist with sales force requirements. (20%)

EDUCATION AND EXPERIENCE

Preferred Degree: Bachelor's degree in business, marketing, or engineering focus.
Years of Experience: 24 years of customer service or product support role

TRAVEL REQUIREMENTS: