People First Consultant - Naucalpan, México - Ford Motor Company

Ford Motor Company

Empresa verificada

Naucalpan, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Nature of Work

Accurately completes transactions utilizing HR Shared Services procedures, policy manuals, knowledge management system and other reference materials
Strives to exceed HR Contact Center Key Performance Indicators (KPIs)
Escalates team member inquiries in a timely manner when additional research or analysis is necessary
Following even complex processes and paying attention to details to ensure data quality in HR systems and to give an excellent experience to our Customer, support internal issues by the consultant and following the resolutions with IT Global teams.
Raising an IT connect tickets if he/she needs help from HR Business Partners or the main Stakeholders to guarantee the best service to our Customer and align to HR Policies
Being proactive in handling risks or process gaps that you face and raising a hand with the responsible teams to find a solution together
Maintain key relationships with strategic stake holders (in HR and others skill teams)
Meet and strive to exceed Key Performance Indicators (KPIs) including but not limited to overall customer satisfaction resolution and proper case documentation

**Responsibilities

Customer service decisions under official processes
Differentiated customer service decisions on the fly
Agreeing on follow through cadence if required with customer
Attend problem and Incident Management of interfaces issues
Must ensure superior customer experience at all times
Handle customer inquires and transactions from multiple countries and understand countryspecific policies and programs

Qualifications

Professional background:

Being curious about HR processes and focused operations
Bachelor's Degree preferred in Human Resources, Business Administration, or other related fields
Minimum 1+ years of customer service or HR experience
English written and verbal skills are required

Key abilities

Paying attention to details related to questions and data accuracy
Communicate effective through written and oral communication
Understand and respect the concerns, interests, and opinions of others
Ability to work as a team
Multitasking in a fast paced environment
Identify issues, perform analysis and solve problems based on data or available information
Ability to consistently deliver high quality customer service in a professional manner
Demonstrated effectiveness when dealing with dissatisfied customers

Key Characteristics