Ops Support Associate - Mexico City, México - Citi

    Citi background
    De jornada completa

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


  • Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
  • Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
  • Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
  • Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
  • Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
  • Monitor requirements related to compliance with Corporate Policies
  • Monitor and implement corrective actions derived from MCA reviews and other control entities
  • Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications:

  • 2-5 years of relevant experience
  • Proficient in Microsoft Office
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work in fast pace and changing environment
  • Ability to analyze data and solve problems
  • Proven organizational and time management skills
  • Education:

  • Bachelor's degree/University degree or equivalent experience
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


  • Conocimientos documentación
  • Experiencia en integración de expedientes
  • Conocimientos de Cheker
  • Paquetería de Office nivel intermedio
  • EXCEL intermedio
  • Buena comunicación oral y escrita
  • Trabajo en equipo y bajo presión
  • Empatía
  • Resiliente
  • Tolerante a la frustración

  • Realizar procesos de validación de expedientes
  • Integrar expedientes.
  • Realizar informes de las evidencias encontradas de los expedientes.
  • Revisar que los expedientes estén completos
  • Cheker
  • Documentar e integrar la información correspondiente

  • Rol de Horarios: 8:00 am – 5:00 pm
  • Disponibilidad de laborar días festivos oficiales y fines de semana (ocasional) con PHE.

    Como parte de tu proceso de reclutamiento, completarás algunas evaluaciones. Para ello, una vez que envíes tu información en Workday, recibirás un mail por parte de nuestro proveedor con las instrucciones y un enlace personalizado para que crees tu perfil en las plataformas e inicies la evaluación PLUM. De forma previa a realizar tu prueba, te recordamos leer cuidadosamente los Términos y Condiciones del proveedor, así como el Aviso de Privacidad que pondrá a tu disposición.

    Job Family Group:

    Operations - Core

    Job Family:

    Operations Support

    Time Type:

    Full time