Senior Application Support Engineer - Monterrey, México - Chubb INA Holdings Inc.

Chubb INA Holdings Inc.

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Requirements

Other duties and responsibilites will be:
Work Experience

Fluent in service management ITIL best practices in day-to-day routine, incident management, problem management, change management, etc.
Excellent communication and interpersonal skills, and able to work well with cross-organizational teams.
Excellent in analytical thinking, problem solving and negotiation skill.
Excellent in customer service (customer focused) with a consultative style of communication when addressing issues and solutions.
High capability to handle business / customer complaints and queries effectively.
Highly motivated, results-driven, and able to multi-task.
Experience in engaging with internal and external stakeholders on defining business requirements.
Flexible and committed. As when required during critical incident or event to work beyond office hours/ different time zone.

Wellversed with any ticketing system and monitoring system.

Good technical background on Java,.Net and any other software / programming languages.
Good knowledge and skill in database such as MSSQL, MySQL, Oracle, etc.
Good knowledge in API, webservices and other integrations technologies.
Advanced and depth knowledge in SQL Query / PLSQL
Understand either practice or adopting Agile methodology and understand of Scrum methodology.
Some understand and adopting cloud computing (Azure) / solutioning.
Bachelor degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.
At minimum with ITIL foundation certificate, advance will be advantage.
Understand and practice SDLC and/or Agile software development.