Technical Analyst, Support, Regulatory Solutions - Ciudad de México - Adenza

Adenza

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Division Overview
Customer Services is an integral part of Adenza's growth and success.

This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview

Responsibilities:

Reproduce suspected bugs, and document detailed issue scenarios. Provide workarounds. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to Tier1 and/or client directly

Collaborate with the software development organization on generating solutions to raised problems, and facilitate clarifications on requested software changes and improvements.

Present client cases to the change management board and use the knowledge of the specific issue circumstances to escalate and prioritize
Exercise strict adherence to SLA, know and follow escalation processes, display ownership of the issue when other Adenza groups are involved, and facilitate a timely solution delivery to the clients
Assist Tier1 Technical Support personnel with problem resolution and information queries. Provide on-demand product information when a document is not available. Explain the best ways to implement client-specific scenarios
Assist in maintaining the Knowledge Base of common problems, questions, and recommendations
Skills And Requirements
Minimum 5 years of experience in Technical Support, System Administration, QA, or Software Development
Knowledge of one or more major databases (Oracle, MS SQL, Sybase, MySQL, etc), ability to analyze and optimize SQL queries
Familiarity with Unix and Windows operating systems (advanced user level)
Basic AWS understanding
Ability to learn quickly and multi-task, work within short time constraints
Excellent analytical and problem-solving skills, attention to detail, and adherence to best practices as defined by the organization
Proficiency in English C1-C2 CEFR
Flexibility to be on call off-hours per special arrangements with management
More About Us

Our Office:

Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options.

Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.

Why Apply:

Adenza's mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce.

The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional.

At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology.

As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is.

Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE).

We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.

LI-ER1
About Adenza

Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud.

We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting.

We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

Department
Customer Support
Employment Type
Permanent - Full Time
Location
Mexico City
Workplace type
Hybrid