Csr Tijuana - GRUPO WELCOME

GRUPO WELCOME
GRUPO WELCOME
Empresa verificada
Tijuana, México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee


Descripción

GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Requisitos:

-



ESCOLARIDAD:

LICENCIATURA EN MARKETING, COMUNICACION, ADMINISTRACION, INGENIERO INDUSTRIAL:

-
MANEJO DE OFFICE:

-



INGLES:

70-90%:

-



EXPERIENCIA:
3-AÑOS EN CUSTOMER SERVICE EN EMPRESAS MAQUILADORAS, EMPRESAS DE PRODUCTOS INDUSTRIALES, EMPRESAS DISTRIBUIDORAS DE MATERIALES
:

-
DISPONIBILIDAD INMEDIATA:

-



COMPETENCIAS:
COMUNICACION, FACILIDAD DE PALABRA, SERVICIAL, TRABAJO EN EQUIPO
:

-



ZONA DE TRABAJO:
OTAY


FUNCIONES DEL PUESTO

  • Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
  • Understands and applies Company procedures, policies and guidelines.
  • Understands Company products, product numbers and catalog material.
  • Accurate entry of customer orders same day as receipt.
  • Prompt resolution and follow up of order discrepancies with customers.
  • Communicate accurate information to customers regarding delivery, price and order information.
  • Accurately process EDI orders, maintain customer crossreference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
  • Accurately and promptly maintains customer orders using daily exception reports and updates.
  • Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
  • Consistently monitors mailboxes specific to customer service and actions promptly.
  • Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado


Salario:
$35, $48,000.00 al mes


Horario:

  • Turno de 8 horas

Prestaciones:

  • Opción a contrato indefinido
  • Uniformes gratuitos
  • Vales de despensa

Lugar de trabajo:
Empleo presencial

Más ofertas de trabajo de GRUPO WELCOME