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Csr Tijuana - GRUPO WELCOME

GRUPO WELCOME

Empresa verificada

Tijuana, México

hace 1 mes

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Requisitos:

-

ESCOLARIDAD:

LICENCIATURA EN MARKETING, COMUNICACION, ADMINISTRACION, INGENIERO INDUSTRIAL:
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MANEJO DE OFFICE:

-

INGLES:

70-90%:
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EXPERIENCIA:
3-AÑOS EN CUSTOMER SERVICE EN EMPRESAS MAQUILADORAS, EMPRESAS DE PRODUCTOS INDUSTRIALES, EMPRESAS DISTRIBUIDORAS DE MATERIALES
:

-
DISPONIBILIDAD INMEDIATA:

-

COMPETENCIAS:
COMUNICACION, FACILIDAD DE PALABRA, SERVICIAL, TRABAJO EN EQUIPO
:

-

ZONA DE TRABAJO:
OTAY

FUNCIONES DEL PUESTO

Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
Understands and applies Company procedures, policies and guidelines.
Understands Company products, product numbers and catalog material.
Accurate entry of customer orders same day as receipt.
Prompt resolution and follow up of order discrepancies with customers.
Communicate accurate information to customers regarding delivery, price and order information.
Accurately process EDI orders, maintain customer crossreference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
Accurately and promptly maintains customer orders using daily exception reports and updates.
Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
Consistently monitors mailboxes specific to customer service and actions promptly.
Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.