Csr Tijuana - GRUPO WELCOME
Descripción
GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Requisitos:
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ESCOLARIDAD:
LICENCIATURA EN MARKETING, COMUNICACION, ADMINISTRACION, INGENIERO INDUSTRIAL:
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MANEJO DE OFFICE:
-
INGLES:
70-90%:
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EXPERIENCIA:
3-AÑOS EN CUSTOMER SERVICE EN EMPRESAS MAQUILADORAS, EMPRESAS DE PRODUCTOS INDUSTRIALES, EMPRESAS DISTRIBUIDORAS DE MATERIALES
:
-
DISPONIBILIDAD INMEDIATA:
-
COMPETENCIAS:
COMUNICACION, FACILIDAD DE PALABRA, SERVICIAL, TRABAJO EN EQUIPO
:
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ZONA DE TRABAJO:
OTAY
FUNCIONES DEL PUESTO
- Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
- Understands and applies Company procedures, policies and guidelines.
- Understands Company products, product numbers and catalog material.
- Accurate entry of customer orders same day as receipt.
- Prompt resolution and follow up of order discrepancies with customers.
- Communicate accurate information to customers regarding delivery, price and order information.
- Accurately process EDI orders, maintain customer crossreference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
- Accurately and promptly maintains customer orders using daily exception reports and updates.
- Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
- Consistently monitors mailboxes specific to customer service and actions promptly.
- Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.
Tipo de puesto:
Tiempo completo, Por tiempo indeterminado
Salario:
$35, $48,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Opción a contrato indefinido
- Uniformes gratuitos
- Vales de despensa
Lugar de trabajo:
Empleo presencial
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