- Customer Service, you will respond to customer inquiries by telephone, e mail and/or walk ins to provide inquiry or problem resolution.
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Customer Care Representative Associate
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Associate Representative
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LM223: Customer Care Representative Associate
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Field Tech Senior Representative
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Associate Representative - Xico, México - Anixter International
Descripción
As an Associate RepresentativeYou will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
Interacts with customers by phone or in person to provide information and to ensure best service possible. Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken. Refers unresolved customer grievances to designated departments for further investigation. Completes customer invoicing.
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
Prepares for, attends, and participates in weekly sales meetings. Remains current on industry trends, market activity and competitor products.Qualifications:
High School Degree or Equivalent requiredAssociate degree (U.S.)/College Diploma (Canada) preferred0-2 years of relevant experienceKnowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionAbility to build working relationships with other functional areas to best support mutual objectivesBasic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customersAbility to research and resolve customer issuesStrong written and verbal communication skillsBasic computer skills1 year of sales experienceDirect Sales (B2B) experienceStrong knowledge of retail and wholesale sales principles, methods, practices, and techniquesAbility to effectively prioritize and execute tasksAbility to build and maintain long-term relationships with customersWesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment.
Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
US applicants only, we are an Equal Opportunity and Affirmative Action Employer.#J-18808-Ljbffr
