Css (Customer Service Specialist) - Tijuana, México - SolNova Contact Center

Descripción

*We are a Solar company looking for a Customer Service Specialist to help with the logistics that involve a solar installation from the beginning until the end.

Work efficiently independently while also coordinating closely with team members

Be engaged, reliable, and responsible.


Responsibilities:

*Review and follow up incoming data with site technicians on missed information, clarify uncertainties

*Work with the design team and communicate relevant information.

*Follow up with customers and staff to ensure timely responses and resolutions.

*Organize relevant documentation and assist with developing/modifying workflows and processes.

*Work alongside the entire staff to provide efficient quality work.


Required Skills:

6 to 12 months Experience in similar position preferred

Preferred knowledge of GSuite (Gmail, Calendar, Maps, Google sheets, etc.)

Bilingual English 85% minimum

Solar Experience preferred

Intermediate PC skills

Organizational skills with the ability to multitask, adapt to change and develop new skills with a proactive mindset.

Able to work Monday to Saturday with availability between 8:00am to 7pm (Time range)

Reliable and responsible

Why work with us?

Work directly with the company (No Campaigns)

Great work environment NO micromanage

Law Benefits (Imss,Infonavit,Etc)

Free lunch on Fridays

Casual dress code


so we can contact you for an interview.

Pay:
$3, $4,200.00 per week


Ability to commute/relocate:

• 22010, Misión de San Javier,

Zona Urbana Rio Tijuana:
Reliably commute or planning to relocate before starting work (required)


Application Question(s):

• Availability to work Monday to Saturday?

Experience:

Customer Service: 1 year (required)


Language:

• English (required)

Work Location:
In person

Application Deadline: 11/08/2023

Expected Start Date: 14/08/2023