Strategic Accounts Manager - Monterrey, México - Landa

Descripción

Landa Digital Printing is seeking a Strategic Accounts Manager who will drive business development improvements for Landa's key and strategic accounts.

The role includes working with customers to drive production and stability improvements, eliminate barriers, and achieve assigned accounts' highest potential and outputs.

• Ownership of customer success and satisfaction for assigned accounts.
• Work closely with Landa customers to improve the overall utilization of a Landa Nanographic Press, eliminate production barriers, and enhance press utilization and uptime.
• Guide the customer as they ramp up
  the new press and develop its use throughout the PLC.
• Be Landa's focal point in front of the customer: build trust with the customer and provide transparency on account development progress.
• Manage the daytoday operations of onsite field service engineers and remote crossfunctional team, including Landa's Tech Support, R&D and Logistics.
• Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
• Support with presales activities in the region, such as demonstrations and sample handling.

• 
  Fluent in Spanish & English:
• Ability to travel overnight 50+% of the time
• Experience interfacing and communicating with all levels of organization and management, especially Clevel management.
• Experience with E2E printing production environment, with an indepth understanding of production printing
• Experience in project management and business development
• Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business, Sales, etc.)
• Ability to work in a governance model with various functions to achieve success
• Great interpersonal, communication and presentation skills
• Capability to build a longterm relationship with the customer