Teleria Specialist Mexico Posted on 05/08/2024 Be the First to Apply - Ciudad de México - Ria Financial group

Descripción

We are looking for an enthusiastic Customer Services Representative to join our friendly team at El Salvador in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Responsibilities

our main responsibilities will include but will not be limited to:

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
• Reviewing and correcting data of incorrectly processed transactions;
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
• Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
  
  We will require you to have a minimum education of completed high school or college. We will also look for:

Qualifications

Good knowledge of MS Office and Internet Explorer;

At least one year ́s work experience in customer services or a call center position;

An additional language; its not necessary but will be appreciate

Excellent communications skills (both oral and written);

Good teamworking approach; and

Ability to work flexible schedules.

Job Info

• Job Identification 8077
• Posting Date 05/08/2024, 04:59 PM
• Job Schedule Full time