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    • Atención Al Cliente - Xico - Regus

    Regus
    Regus Xico

    hace 2 semanas

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    Descripción

    Community Associate

    We are leading the way in changing the world of work, offering flexibility, convenience and short commutes as the minimum standards employees want when it comes to how they want to work. At IWG, we have built the world's largest workspace network, allowing customers to work from wherever and however they want in over 120 countries across the globe.

    You will be responsible for working closely with new and existing customers across various industries, creating and maintaining your own community within your center. Your task will be to take care of all administrative and support needs for your customers, enabling them to focus on running their business.

    A typical day at IWG may include managing multiple tasks while providing customers with excellent service. You will arrive a few minutes before your center opens to ensure everything is ready and check that nothing has been missed by the cleaners.

    Throughout the morning, customers will arrive, and you will assist them with various tasks such as changing WiFi codes, finding packages, setting up projectors and helping them locate great cups of coffee. You will also ensure that all services are properly charged, resulting in accurate invoices.

    You will have breaks throughout the day to relax and enjoy some time to yourself. In the early afternoon, you will sit down with the Community Manager to discuss the organization of next week's networking event in your center. You will plan and write e-invites to customers, create, print and put-up posters around the center.

    The day will come to a close, and you will gently ask a large group in meeting room 3 to start wrapping up. You will direct them to a nice restaurant nearby, where they can grab a bite and continue their discussion. Finally, you will ensure everything is tidy and head home.

    We are looking for someone who can manage multiple tasks while providing exceptional customer service. The ideal candidate will:

    - Be an effective communicator, able to build strong professional relationships and empathize with people's needs (ideally 1+ years of customer service experience)

    - Take ownership of problems and find ways to solve them

    - Be positive, enthusiastic and able to adapt to fast-changing situations

    - Have experience and confidence using MS Office and other basic IT equipment

    - Possess B1 or higher level of English communication skills

    On top of a competitive total compensation package, you will enjoy:

    - A good work-life balance (no standard nights/weekends)

    - Generous paid time off plans (sick and vacation)

    - Paid Company Holidays per calendar year (in addition to PTO accrual)

    - A quarterly bonus plan program with a competitive salary rate

    - A bright and inspiring work environment

    - Training and development opportunities aligned with great career path opportunities

    - A professional workplace community (business casual attire required)

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