Cust Exp Professional - Tlahuac, México - Honeywell

Honeywell

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Customer Experience Professional is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

This role will be a champion for continuous improvement to deliver 'best in class' customer service and order management fulfilment.

You will execute on bookings, order generation, periodic billing, renewal etc. Be part of the team that is solving complex problems for the customer. Comply with business processes and controls to deliver 'best in class' customer service and order management fulfilment.

Key Responsibilities:

Profound knowledge of domestic and international shipping requirements
Profound knowledge of international shipping documents and why they are required
Profound knowledge of country specific requirements
Profound knowledge of Letter of Credit/Bank Guarantees
Ensure good document control
Order entry, shipping and invoicing
Handle incoming calls or inquiries from prospective customers or clients
Transfer customer calls to appropriate staff
Provide customers with general product and service information
Followup on outstanding customer inquires
Assist customers effectively by solving customer disputes
Completing supporting paperwork
Setup of new customers in SAP and update existing records where needed
Research billing issues
General administrative support
Keep records of customer interactions (for instance, by using Services for Object)
Foster relationships with internal and external customers

YOU MUST HAVE

Bachelor's Degree
Selfmotivated with excellent communication skills
Preferred minimum of 3 years' experience in a Customer Services environment, preferably with contract administration expertise

WE VALUE

Ability to build relationships quickly and use this skill to ensure customers get exceptional service
Must be well extremely organized, selfmotivated and professional
Strong team player with positive outlook
Has a handson approach
An ability to take initiative
Passionate about customer service, with a professional, assured telephone manner and a confident personality
Understands how different functions within his/her own organization interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
You have skills with good PC the willingness to learn new programs. Experience with SAP or other ERP systems is a must

Additional Information:

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JOB ID:HRD230699

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Category:Customer Experience

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Location:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico