Ops Support Specialist: Core Banking Ops - Mexico City - PowerToFly

    PowerToFly
    PowerToFly Mexico City

    hace 1 día

    Descripción

    Ops Support Specialist: Core Banking Ops

    This is an entry-level position at a major financial institution in Mexico.

    • Provide operational support for core banking operations.
    • Resolve customer inquiries via phone and email, ensuring timely responses to maintain high levels of customer satisfaction.

    Maintain accurate records of customer interactions and resolutions. Proactively identify areas for improvement within the current processes, suggesting changes as needed to enhance overall efficiency and effectiveness.
    A key aspect of this role is effective communication with colleagues across different departments. Strong problem-solving skills are essential, particularly during times of change or crisis when quick thinking is required.
    Candidates should have 2-4 years of experience in a related field, proficiency in Microsoft Office, strong analytical capabilities, clear written/verbal communication skills,
    a high school diploma or equivalent education level.


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