Sales Team Lead - Guadalajara, México - Helpware

Helpware

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Us
It's simple, we prosper by putting people ahead of profits. Point blank.

We created Helpware because we saw a need to change the way business is done in our world of outsourcing.

We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.

In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.

Helpware is a better kind of outsourcing, one centered around People.

What is this role about?:

As Sales Team Lead is a dynamic professional who orchestrates and guides the sales team toward achieving revenue targets and enhancing customer satisfaction.

What awaits you in this role:

Provides continual evaluation of processes and procedures.
Responsible for suggesting methods to improve areas of operations, efficiency, and service to both internal and external customers.
Provides statistical and performance feedback and coaching daily to each team member.
Be always available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution.
Ensure to write and administer performance reviews for skills improvement.
Manage nesting agents to ensure proper performance before moving to the operations floor.
Incorporate performance intervention to accelerate learning.
Responsible for managing and motivating the SDRs to work simultaneously with them to hit KPIs and metrics.
Assist the Operations Manager in resolving customer complaints and issues.
Handling employeerelated issues and monitoring transactions.
Monitor Team performance in terms of e.g. NPS, CSAT, FCR, Adherence, Attrition, etc.
Ensure employees adhere to the company's policies, procedures, guidelines, rules and work.

What we are looking for:

Minimum of 1 year experience in sales with excellent experience in people and client management.
Experience in managing processes and people.
Ability to adapt to a dynamic environment where changes may take place at any given time.
Ability to analyze data and use that data to drive decisionmaking and implementation of effective solutions.
Proven ability to be a good team player, decisionmaker, and effectively handle complex situations.
Ability to embrace constant change with flexibility.
Must be a good collaborator and can exceed expectations.