Customer Service Spec Ii - México - HireRight

HireRight

Empresa verificada

México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

About HireRight:

Overview:

Role Purpose:

Responsibilities:

Responsibilities:

Field and resolve issues of low to moderate complexity; escalate more difficult issues
Provide great customer service to ensure every contact feels they are important.
Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
Identify and send new sales leads (such as current client referrals) to a Business Development Manager.

Qualifications:

Education:

Experience:

Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
Excellent written and verbal communication skills in English including proper grammar.
Typing at 30 WPM
Listening Skills
Strict Confidentiality Standards
Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
Demonstrated ability to provide a high level of quality customer service

What do we offer:

Additional Benefits Include:

Christmas Bonus
Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead and Virgin of Guadalupe.
Food Voucher + Meal Bonus
Generous Vacation Program
Monthly Transportation Allowance / Payment of Teleworking Expenses
Insurance for major medical expenses
Business Casual Attire
Generous Referral Program
Professional Growth.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities