OTC Specialist Int - Monterrey, N.L., México - JDA Software

Descripción

Completes customer profiles in Customer Support CRM so that it accurately represents installed product contractual data.

Scope:

Ensures all products are distributed or shipped to each customer on a daily basis with appropriate contacts.

Enters all contracts/POs (standard and non) and amendments/credits in Accounting System on a daily basis.

What you'll do:

Ensures agreements have the appropriate revenue holds in place and are flagged for integration into financial systems accordingly.

Requests and maintains shipping notifications.

Provides supporting details and approvals prior to processing.

Research past entitlement history where needed and reviews accounting matters with other departments as needed.

Validates and enters contracts (standard and non) and amendments within BY's order entry system daily and following checklist procedures to help with timely processing and follow up as needed.

Enters all customer, company, agent, projects, activities and engagements into the appropriate Accounting System ensuring there are no duplicates.

Generates and mails invoices to customers as scheduled. Maintains shipping notifications and tracking numbers in both the Accounting System and the contract file.

Participates and follow-up in the investigation of bill process or invoice generation issues.

Processes all required amendments to contracts.

Provides a high level of customer service to internal and external customers.

Reviews accounting matters with other departments as needed.

Updates all billing activity in accounts receivable and general ledger.

What we are looking for:

Proficiently English (speak, write, and read).

Proficient with Excel and other Microsoft Office Applications.

Willing to work overtime and the occasional weekend as needed.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. TM

"Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.