Learning Trainer - Guadalajara, México - Servicios Comerciales Amazon M

Servicios Comerciales Amazon M

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

BASIC QUALIFICATIONS
1+ year of experience as trainer
1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
Able to stand/walk during shifts lasting up to 12 hours
High School or equivalent diploma
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

The Fulfillment Center Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.

Excellent communication skills
Comfortable talking in front of a group as well as oneonone with an individual.
Able to give and receive feedback effectively.
Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
Ability to follow up
Always meets time commitments and deadlines, is goal oriented
Checks and tests for understanding. Gives insight to area managers.
Proven people skills
Works hard for the success of others, constantly remains "customer obsessed".
Demonstrates a positive "can do" demeanor and has fun and gains energy from working with others.
Is an active listener.
Is a technical expert
Demonstrated ability to consistently function at 100% of expectations
Understands upstream and downstream variances
Is able to use resources to expand knowledge and can answer tough questions

For this role, you will need to be:

At least 18 years old, and authorized to work in the México
Able to work 40 hours/week, and overtime as required
Able to stand/walk for up to 1012 hours
Day/Night shift availability
Able to operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product or materials.

Key job responsibilities
Lead training and/or start of shift meetings for a group of 20+ Associates. Maintain
expert-level knowledge in at least two production departments; evaluate and improve
processes within work areas; refine learning tools and techniques across the FC. Assist
encourage Associate development. Drive operational mechanisms to ensure an
exceptional and reliable onboarding experience. Execute a consistent, best-in-class
new hire experience in a rapid and complex changing work environment. Use a hands
- on-approach to facilitate Associate onboarding curriculum that engages and excites
newly hired employees in a welcoming and supportive environment. Support the
updating of SOPs and SOP certification of Associates and managers. Giving and
receiving effective feedback.

Prior training, teaching or presentation experience to include experience facilitating

training using various training modalities

Previous experience as a Learning Trainer or PA
Willingness to work different shifts
Shift hours for this position may be different from the standard production shifts
Willingness to work in different areas as required by training needs
Excellent attendance
Understanding of customer fulfillment processes and flow

projects/priorities

Willingness to participate in, and support the Operational Excellence initiatives
Previous Learning experience
Basic english
Bachelor's degree or dropout