Experienced Tech Support Professional - Tlahuac, México - Honeywell

Honeywell

Empresa verificada

Tlahuac, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Join a team recognized for leadership, innovation and diversity:

Responds to situations where firstline product support has failed to isolate or fix problems in malfunctioning equipment or software.
Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.

Problem Solving

Problems are identified and solved using existing tech web information, utilizing mínimal imaginative problemsolving skills.

YOU MUST HAVE
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Bachelor ́s Degree on Engineering, Computer Science or related:

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Strong English verbal and written communications skills:

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3 to 5 years of Tech Support Experience or related:

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Excellent customer service skills:

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2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc
:

WE VALUE
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Experience with Niagara Framework is a plus:

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Experience in installing, commissioning, servicing, and troubleshooting building controls products:

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Strong continuous improvement mindset, strong leadership impact:

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Understanding of Direct Digital Controls (DDC) Programming (preferred:

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Demonstrated experience with Knowledge Management & Call Center Management:

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Good administration skills:

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Some experience with a variety of the businesses product programming languages:

Additional Information:

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JOB ID:

req440264
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Category:

Customer Experience
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Location:

Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico