Assistance Coordinator II - Mexico City

Solo para miembros registrados Mexico City, México

hace 1 mes

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Job summary

We are seeking a compassionate Travel Assistance Coordinator who thrives in a fast-paced environment to deliver exceptional support to our valued customers handle inbound calls emails verify membership insurance details provide accurate information assist with eligibility checks resolve customer issues manage non-medical travel issues coordinate concierge services book arrangements initiate manage cases for medical-related situations address claims inquiries support case management escalate unresolved issues provide phone assistance language support collaborate deliver high-quality service contribute to a
24/7
support environment utilize AI tools improve workflows solve problems enhance team productivity

Qualifications

  • Associate degree in a related field or an equivalent combination of education experience
  • Experience in a high-volume customer service environment
  • Insurance medical travel agent experience preferred
  • A strong work ethic self-motivation ability to excel in a fast-paced environment
  • C conflict-resolution skills ability to remain calm compassionate effective when callers may be in crisis
  • Knowledge of world geography international travel experience is a plus
  • The fluency English language is must/li use strong typing skills comfort technology including Microsoft Word Excel Outlook Teams Experience PeopleSoft Sabre helpful but not required

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