Assistance Coordinator II - Mexico City
hace 1 mes

Job summary
We are seeking a compassionate Travel Assistance Coordinator who thrives in a fast-paced environment to deliver exceptional support to our valued customers handle inbound calls emails verify membership insurance details provide accurate information assist with eligibility checks resolve customer issues manage non-medical travel issues coordinate concierge services book arrangements initiate manage cases for medical-related situations address claims inquiries support case management escalate unresolved issues provide phone assistance language support collaborate deliver high-quality service contribute to a24/7
support environment utilize AI tools improve workflows solve problems enhance team productivity
Qualifications
- Associate degree in a related field or an equivalent combination of education experience
- Experience in a high-volume customer service environment
- Insurance medical travel agent experience preferred
- A strong work ethic self-motivation ability to excel in a fast-paced environment
- C conflict-resolution skills ability to remain calm compassionate effective when callers may be in crisis
- Knowledge of world geography international travel experience is a plus
- The fluency English language is must/li use strong typing skills comfort technology including Microsoft Word Excel Outlook Teams Experience PeopleSoft Sabre helpful but not required
Descripción del trabajo
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