global technical support specialist - Guerrero - beBeeCandidate

    beBeeCandidate
    beBeeCandidate Guerrero

    hace 1 día

    Título del trabajo: Global Service Desk Lead — ITIL, ServiceNow, 9x5

    Descripción

    We are seeking a skilled IT Support professional to provide service desk support in our global organization.

    About the Role

    The ideal candidate will be responsible for troubleshooting issues related to software and hardware, logging tickets, and ensuring adherence to service level agreements (SLAs).

    • Technical knowledge of Microsoft Office applications is essential for this role.

    Key Responsibilities

    1. Troubleshoot technical issues with software and hardware platforms,
    2. Maintain accurate records of incidents through logging systems,
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