Customer Service Representative - Tijuana, México - Naps

    Naps
    Naps Tijuana, México

    hace 2 semanas

    Default job background
    Descripción

    Vacante para la empresa NAPS en Corredor Tijuana -rosarito 2000, Frente A Plaza Sendero -Tijuana, Baja California:
    Customer Service Representative (Refugio)*What you'll do
    :
    • Meet with new accounts in the onboarding process and start an ongoing working relationship
    • Provide "white glove service" to assigned clients
    • Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
    • Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
    • Determining the quickest, most effective ways to answer a client's or customer's questions
    • Effectively direct, coordinate, and follow
    • up unresolved issues with different departments if needed
    • Monitor account activity such as orders, inventory, shipping, and more
    • Order Processing/ MangementAcount follow upWhat you'll need
      :
    • Experience in the customer service field
    • Ability to learn software systems
    • Strong empathy for Merchants and a passion for revenue and growth
    • Strong attention to detail and high
    • level organizational skills are a must
    • Demonstrate excellent verbal and written communication skills
    • The ability to take initiative and use critical thinking to solve problems
    • Experience working with warehouses, e
    • commerce, or logistics is a plus
    • Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others
    _ Schedule:

    _
    Monday
    • Friday from 7am till 5pm.
    *_Located in front of Plaza Senderowithin Los Nogales industrial park_
    _(Tijuana - Rosarito 2000 Corridor)_*Nível de educación deseada
    :Superior - truncoNível de experiência deseada
    :Nível ExpertoFunción departamental
    :Atención al clienteIndustria
    :Depósito y AlmacenajeHabilidades**:
    • customer service
    • crm
    • sales force
    • multi
    • tasking
    • pc skills