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- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide "white glove service" to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Effectively direct, coordinate, and follow
- up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ MangementAcount follow up
- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high
- level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e
- commerce, or logistics is a plus
- Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others _ Schedule:
- Friday from 7am till 5pm.
- customer service
- crm
- sales force
- multi
- tasking
- pc skills
Customer Service Representative - Tijuana, México - Naps
Descripción
Vacante para la empresa NAPS en Corredor Tijuana -rosarito 2000, Frente A Plaza Sendero -Tijuana, Baja California:
Customer Service Representative (Refugio)*What you'll do
:
:
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Monday
_(Tijuana - Rosarito 2000 Corridor)_*Nível de educación deseada
:Superior - truncoNível de experiência deseada
:Nível ExpertoFunción departamental
:Atención al clienteIndustria
:Depósito y AlmacenajeHabilidades**: