Servicenow Consultant - Ciudad de México - Engage ESM

Engage ESM

Empresa verificada

Ciudad de México

hace 5 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Publication Date:
Apr 8, 2023
Ref

No:
468886
Location:Mexico City, Mexico city, MX, 06600
The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.

Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.- Position: Technical Consultant- Service Delivery Location: Remote- Role Description: The primary role of a Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution.

If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.- JOB REQUIREMENTS ITSM, ITIL, ITAM, CMDB/uCMDB- Primary focus area: ServiceNow- Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements- Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants".- Working with the Client this requires thought leadership in transforming "solutionized" requirements to true business outcomes- Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people)- Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries REQUIRED SKILLS AND COMPETENCIES- Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies ITIL V2 or V3 Foundations Certification- Has proven leadership experience in managing small teams and projects- Ability to produce documentation on various levels including technical and customer facing- Proven team player and team builder Educated to Degree Level Be prepared to travel- Here at Atos, diversity and inclusion are embedded in our DNA.

Read more about our commitment to a fair work environment for all.- Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.

Find out more on our CSR commitment.**Choose your future. Choose Atos.