Product Support Engineer - Monterrey, México - Edmund Optics, Inc.

Descripción

• Field custom optics requests and determine feasibility based on Edmund Optics' manufacturing capabilities. Assist with the formal quoting process if the request is feasible.
• Attend trainings given by 3rd party suppliers to stay up to date with existing and emerging technology.
• Provide presales support in the form of quotes, pricing, and availability.
• Provide postsales support in the form of troubleshooting and RMA creation.
• Log customer interactions (including inquiry type and resolution) using Dynamics CRM.
• Work with other departments within Edmund Optics to provide complete customer solutions, improve the customer experience, and stay apprised of company operations.
• Assist in a variety of side tasks (e.g. technical content creation, data cleanup, updating product documentation, etc.) to better support EO customers and colleagues.
• May travel occasionally both within and outside of region of inperson trainings, tradeshows or other events.

• Proficiency in key engineering/physics concepts
• Adept problem solving and critical thinking skills
• Basic customer service skills
• Exceptional verbal and written communication skills
• Professional demeanor
• Ability to work independently and as part of a team
• Excellent multitasking and organizational skills
• Bilingual (English and Spanish) required for this position. Please provide an english resume.
• Strong work ethic

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Monterrey, N