Trilingual Customer Support Specialist - Iztapalapa, México - Samsara

Samsara

Empresa verificada

Iztapalapa, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Who we are
Samsara (

NYSE:

IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.

Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.

As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the role:

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You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
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You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
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You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
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You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here_ to learn about what we value at Samsara._

In this role, you will:

Help Customers with a wide range of general inquiries on billing issues and questions
Handle customer questions about contract renewals and cancellations
Solve customer issues and escalations about Samsara products and services
Ability to prioritize work queue and backlog in addition to incoming customer requests
Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

13 years of experience in a customerfacing role within a contact center environment
Demonstrated ability to increase productivity through daily task completion, personal development, and guided training
Experience in a fastpaced environment handling escalated customers and able to follow up on customer requests in a timely manner
Strong problemsolving skills and a proven ability to deliver a positive customer experience
Exceptional communication skills to effectively communicate with a wide range of customers
Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
Proficient with macOS
Spanish and French fluency
Ability to work flexible hours (nights and weekends)
Schedules are assigned based on the needs of the business, you must be willing to work the assigned schedule (5 days a week, 8hour shift with 2 continuous days off)
Experience supporting service requests in billing, RMA, cancellations, and renewals
Experience supporting telematics systems, ELDs, and hours of service compliance is a plus

At Samsara, we welcome everyone regardless of their background.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

We depend on the unique approaches of our team members to help us solve complex problems.

We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.

Take a look at our Benefits site to learn more.

Accommodations

Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirement