Account Manager - Guadalajara, México - People Thrust

People Thrust

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position Title:
Account Manager

Schedule:9:00 am to 6:00 pm EST, M-F except for USA National Hollydays
Duration:Full-Time

Company Background:

We provide top IT talent using a flexible service framework and a consultative approach that focuses on understanding and aligning to the client's business goals.

Our proven methodology and processes allow our customers to focus on their business while maintaining full control of their project.

No matter the project, People Thrust hires the right people.

Our Mexico-Nearshore approach offers work location flexibility with on-site and off-site resources, cost-efficiencies, access to a vast pool of high-end-professionals, cultural affinity, convenient working hours, and ease of business travel to any client-site in the United States.

Account Manager
The position of Account Manager is 80% tactical/operations and 20% strategic.

As an individual contributor reporting directly to Denise Venegas, the selected individual will have direct interactions with the People Thrust executive team in reporting status of current accounts, P&L, revenue forecast, business development opportunities, and forward thinking strategies as it relates to their role and the assigned Client accounts to be managed.

Responsibilities:

Promote Brand Awareness

Promote the People Thrust brand and services as well as Strategic Alliance Partners.

Represent the company values, services and the brand in public events; including but not limited to conferences, expos, networking events, chamber of commerce, etc.

Promote an individualized service
Understand who your clients are

Manage Client Accounts

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Understand the landscape and players_; budget cycle, project, initiatives, org chart, decision makers, selection process, decision making process, key contact in legal, procurement, finance, operations, HR, line manager.
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Manage Resources_: frequent communication with collaborators, understand their wants, needs, desires, level of happiness, resolve or escalate HR issues for them, conduct 360 performance reviews.
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Record Keeping_: in collaboration with People Thrust Operation Management maintaining all documentation, agreements and communication plans up to date.
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Point of escalation_: Be an effective liaison to any escalation for all issues related to the account including but not limited to collections, legal, negotiations, HR.
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Face to Face_: have frequent interaction with key players in the account on a regular basis.
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Grow the account:_Be proactive in looking for and engage on opportunities to grow the account.
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Coordinal & Manage Service Delivery_
- gather position requirements in collaboration with the Talent Sourcing team
Monitor and assist in the Talent Sourcing process
Networking
Build and Mantain Strategic Alliances

Performance Criteria

Performance Forecast
Client Account Revenue and P&L
Compliance to People Thrust process and procedures
Laying out plans of Actions

Critical Knowledge/Sills Required:

3 Years of experience as an Account Manager
Excellent Spanish and English skills; reading, writing and conversational English. Must be fluent.
Motivated individual with very strong client development and management skills
Excellent interpersonal skills
Excellent conflict and problemsolving skills
Metrics and result driven

Desired/plus skills:

Established working relationships with USA Industry, Government and/or Universities defining strategies and ecosystem development.
Knowledge of software tools, frameworks, software life cycle, methodologies, and/or programming languages.
Knowledge of ERP products and components like SAP, Oracle, and/or Microsoft Dynamics.
Knowledge and Working Experience with Google G-Suite
Knowledge of Google Cloud Platform (GCP)

Travel & Work Schedule:

Travel Expectations: 15% (USA & Mexico)