Gbs Lead Billing Associate - Ciudad de México - UPS Mexico

UPS Mexico

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500.

Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día.

Sabemos lo que se necesita para llevar a UPS al mañana:
personas con una extraordinaria combinación de habilidad y pasión.

Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.

Descripción de puesto:

Job Summary
This position focuses on problem resolution by interfacing and communicating with internal and external customers.

He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions.

This position performs under broad guidelines.

Responsibilities:

Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
Develops, implements, assigns, and monitors action plans to ensure account problem resolution.
Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
Identifies individual associate training needs.
Audits work performed by associates for accuracy and completeness.
Responds to customer inquiries as needed.
Communicates with internal and external customers concerning domestic and international complex issues.
Participates in projects as directed by management.

Qualifications:

Proficient in Microsoft Office products, especially Excel
Strong organizational, time management, analytical, and problem solving skills
Excellent written and verbal communication skills
Ability to multitask in a fastpaced environment
Experience with detailed research and analysis of a complex nature where established procedures may not exist

Prior billing experience